Terms and Conditions

1. Agreement and authority

These Terms and Conditions (“Terms”) are an agreement between Individual Entrepreneur Tetiana Holub, trading as MerchWeave (“MerchWeave”, “we”, “us”), and the merchant that installs or uses MW ReorderFlow: Buy Again (the “App”). By installing, approving a charge for, or using the App, you accept these Terms.

You confirm that you have authority to bind the merchant and that the merchant has a valid Shopify account. If you do not accept these Terms, do not install or use the App. Customers who use a merchant’s reorder experience are subject to the merchant’s terms, not the merchant subscription provisions in these Terms.

2. The service

The App lets eligible customers select lines from paid orders and place available items into the merchant’s Shopify cart. Before adding lines, the App checks current variants, prices, inventory, replacements, and quantities. It preserves the existing cart and merges only compatible lines. The cart and checkout display the current product, price, tax, shipping, discount, and availability information that controls the transaction.

Depending on merchant configuration, the App can also display merchant-selected replacements and upsells, generate rule-based recommendations, and report reorder analytics. Recommendations are operational tools, not guarantees of customer demand, product suitability, or sales.

3. Merchant responsibilities

You are responsible for:

• keeping catalog, variant, inventory, pricing, tax, shipping, and replacement data accurate in Shopify;
• reviewing App settings, recommendation rules, customer-facing content, and the resulting cart and checkout experience;
• providing customers with legally required notices and obtaining any consent required for processing data; and
• protecting merchant accounts and credentials and promptly reporting suspected unauthorized access.

4. Shopify and third-party services

The App depends on Shopify’s platform, APIs, billing, customer accounts, and app proxy. Shopify is not a party to these Terms and does not control the App. Shopify, hosting providers, and other third-party services are governed by their own terms and may change or discontinue features. We are not responsible for a third-party service outside our reasonable control.

5. Subscription, charges, and cancellation

The App’s current subscription is USD $3.99 every 30 days, billed through Shopify. The Shopify charge-approval screen controls the amount and billing interval you approve. Applicable taxes may be added through Shopify’s billing system.

You may cancel by uninstalling the App. Cancellation stops future App charges subject to Shopify’s billing cycle and billing rules. Amounts already charged are not refundable except where required by applicable law or expressly agreed by us. Nothing in these Terms limits mandatory refund, withdrawal, or consumer rights that cannot lawfully be excluded.

6. Acceptable use

You may use the App only for your own lawful Shopify business and in accordance with Shopify’s policies. You must not misuse the App, interfere with its operation or security, attempt unauthorized access, reverse engineer it except where the law expressly permits, use it to violate another person’s rights, or send unlawful or deceptive communications.

7. Data and privacy

Each party will comply with the data-protection laws applicable to it. Our Privacy Policy explains the App’s data practices. You instruct us to process customer data as needed to provide the App and remain responsible for the lawfulness and accuracy of those instructions.

8. Intellectual property

MerchWeave and its licensors retain all rights in the App, its software, design, documentation, and branding. Subject to these Terms and payment of applicable charges, we grant you a limited, non-exclusive, non-transferable, revocable right to use the App for your Shopify store. You retain rights in your store data, content, and trademarks.

9. Availability, suspension, and termination

We may maintain, change, or discontinue App features. We may suspend or terminate access when reasonably necessary to address security or legal risk, non-payment, material breach, misuse, or a Shopify platform requirement. Where practical, we will give notice and an opportunity to cure. You may terminate at any time by uninstalling the App.

10. Disclaimers

To the extent permitted by law, the App is provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation, continued availability of third-party services, or particular sales or business results. You remain responsible for reviewing your storefront, customer communications, cart, and checkout.

These disclaimers do not exclude warranties or rights that cannot be excluded under applicable law.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable under these Terms for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised that such loss is possible.

To the maximum extent permitted by law, MerchWeave’s total aggregate liability arising from or relating to the App or these Terms will not exceed the fees the merchant paid for the App during the 12 months immediately before the event giving rise to the claim. The exclusions and cap do not apply where liability cannot lawfully be excluded or limited.

12. Indemnity

To the extent permitted by law, the merchant will defend, indemnify, and hold MerchWeave harmless from third-party claims, damages, and reasonable costs arising from the merchant’s unlawful use of the App, catalog or customer communications, breach of these Terms, or violation of another person’s rights. This obligation does not apply to the extent a claim was caused by MerchWeave.

13. Governing law and disputes

These Terms are governed by the laws of Ukraine, without regard to conflict-of-law rules. Courts competent at MerchWeave’s registered location in Kropyvnytskyi, Ukraine will have jurisdiction, unless mandatory law requires another forum. Before filing a claim, the parties will make a reasonable effort to resolve the dispute by contacting each other.

14. Changes and contact

We may update these Terms to reflect changes to the App, third-party services, or law. We will post the revised Terms with a new effective date and provide additional notice when required. Continued use after the effective date means acceptance where permitted by law.

Questions about these Terms may be sent to support@merchweave.net. Our postal address is Individual Entrepreneur Tetiana Holub, trading as MerchWeave, Svobody 4, Kropyvnytskyi, 25020, Ukraine.