Help

Support

Contact support

For help with MW ReorderFlow: Buy Again, email our support team. We will review the request and reply by email.

What to include

Include enough detail for us to identify and reproduce the issue:

your Shopify shop domain;
the affected feature or page;
the relevant order reference, without unnecessary customer data;
what you expected to happen;
what actually happened; and
screenshots when they help explain the issue.

Keep credentials and customer data safe

Do not email passwords, Shopify access tokens, other credentials, or unnecessary customer personal data. We will ask for a safer way to provide any sensitive information that is genuinely required.

What we can help with

Support covers App installation and access, reorder behavior, product availability and matching, replacements, upsells, rule-based recommendations, analytics, and Shopify App billing questions.

Privacy and legal information

Customers requesting access to or deletion of data connected to a Shopify store should normally contact that store first. Merchants can contact us to coordinate a verified privacy request.

Read our Privacy Policy and Terms and Conditions.

Operator

Individual Entrepreneur Tetiana Holub, trading as MerchWeave
Svobody 4
Kropyvnytskyi, 25020
Ukraine